Healthcare: The insider edition
Doctors inevitably come into spotlight, being at the front end of health care delivery. Sometimes seen as ‘guardian angels’ restoring health and life, other times, greedy minds sucking resources while they carelessly harm and kill patients to fill their pockets. After experiencing, observing, and hearing from others in this profession, I wonder if doctors are given more responsibility than they can handle, often attributed more aura than they deserve and frequently accused of more corruption than they are liable for. This is my attempt to redeem them from their “divineness” and their “evil” and make expectations, speculations and skepticisms a bit more realistic. When I say doctors, I mean, a typical one in the community, having a clinical job or practice, who doesn’t do research, but reads them, pays dues for being a member of medical societies, attends CME conferences regularly. In short, a doctor who is a consumer within the healthcare industry, which form the majority.
Doctors are trained for their skills and are not magicians. It is a science that has to be delivered artfully. Patients get better not because of anyone’s angelic touch or some celestial mediation, but because of treatments and interventions that are tested, tried and known to work. However, the art of delivering leaves a long lasting impression in patients’ minds. These ‘minor’ details are the major differences between top and mediocre hospitals. This ends my argument about the supernatural powers that doctors are supposed or expected to have.
It is an inescapable fact that healthcare ‘industry’ is more similar to other non-medical fields than it is different. However doctors are expected to play a superior role while everything else in the industry isn’t necessarily so. Healthcare is a business where workers have to be paid, professional relationships have to be maintained, the patients have to be happy, the ‘corporation’ should run successfully. There are lots of limitations that doctors work under, making it extremely difficult if not impossible to meet all of the expectations. Held responsible for the fallacies of the healthcare system, doctors see themselves more as victims of it. There are lot of judgmental attitudes and actions that occur based on isolated events. One patient’s angel may be another’s devil. An awesome doctor for a patient may be a colleagues nightmare and with time, it can all be reversed within no time.
Doctors take different roles making it a recipe where conflicts of interest brew in the same pot. One person becomes doctor +business(wo)man + marketing & sales personnel + scientist + teacher in various combinations. It only gets easier to rationalize decisions that a doctor makes under one umbrella if not another. It becomes an inexcusable rationalization when patients suffer. This may seem inapplicable in a non-medical field, because ‘suffering’ in those contexts may be easily overlooked or more indirect.
Doctors get overworked (sometimes voluntarily when they have independent practices), become victims of abuse and overuse by hospitals, employers and administrators (when employed). As a result they too become irritable, annoyed, annoying, depressed. They walk on the proverbial tight rope on each side of which are the hot oil of litigation and the fire of cost cutting that is flaring up, with the heat almost singeing their hairs. Professional competition, conflicts of interest shake and wiggle the rope, while the balancing stick has to be held on to tightly. The stick consists of professional ethics, competence, compassion and empathy to patients without getting attached to them, business and communication etiquettes, time management, family, personal growth. It is indeed challenging to become a doctor who is loved by everyone around including patients, colleagues, staff, community and family especially all through their career. But if they do make it to the other end of the rope, there is a well deserved applause waiting. Mostly from self as no one else would be watching. It just takes one bad moment to damage the reputation that has been built over years. For a doctor it is devastating, even if the factual consequences for everyone else are hardly so.
Business of healthcare:
Medical profession requires us to empathize but not get attached to patients. It requires us to treat equally, while the insurance companies are allowed to be discriminatory in their payment. In other words, the system rewards you differently for the same treatment delivered. Doctors do not fix the price for their services, the system does. The cost of physician services vary by specialty and by procedures. Physicians cannot sell themselves to drug companies, but the companies have a strong grip on the whole health care system be it through funding research or sponsoring activities of medical societies.
In a typical private practice, overhead costs are prohibitively high (includes space, computers, electronic medical records, staffing, housekeeping, power and water supply), 70% in one place I interviewed! Moreover, the insurance companies & medicare decide the reimbursement. Again doctors are not as powerful as they appear. Taking care of people who are suffering and making them feel better is an extremely rewarding job by itself. But there is just not enough time to do that rewarding job. If you are scheduled to see 30- 40 patients in a clinic, how is it humanly possible to listen to every patient’s complete story? When our job is to care, where and when does it end?
Relationship with drug companies:
Pharmaceutical companies have customers, clients, prescribers and have strategies not only to survive in the market, but also to grow. General public invests in their stocks and shares. It should be a joint effort of doctors and patients to not lose track of the common goal of greatest good for the greatest number. IMO, a practicing doctor has very little to do with the drug prices. Here is one hypothetical example of how and why: I work in an inpatient setting only. The hospital uses Dalteparin (Fragmin) for DVT prohylaxis. No matter how many enoxaparin (lovenox) representatives provide lunches, every time I try to prescribe it, it will be changed to the former, because that is what is in the formulary. Same with proton pump inhibitors.
On the other hand doctors who are practicing privately, also see representatives and may have some more control on prescriptions. But again, the prescription has to depend on the insurance. If the insurance covers it, all things being equal, the patient sitting in front of a doctor is a priority over the person who can potentially become one in the future and does not have insurance.
Doctors are also frowned upon for eating at pharmaceutical dinners, because it results in increase in drug prices. We probably are guilty of this. More so probably because it operates at a subconscious level and easy to believe there is no effect. No matter how much I try to deny their effect, the studies have shown otherwise. In fact, these studies are originally published in the same renowned medical journals that also publish other industry sponsored research. The bigger bargains & deals that go on behind the curtains involving corporations, businessmen, government officials go uninvestigated if not unquestioned. Policy makers make it easy for companies to track prescribing patterns of physicians, dislike ban on gifts more than doctors, while condemning and restricting doctors for accepting them. However, doctors’ communities have been listening to these associations. It has resulted in changes to untangle the knot and free this bias. But still there seems to be no difference in the last 10 yrs. In fact, the problem is only getting worse. Here is probably why:
Coverage of a medication under any insurance, who makes the deal? It is between those companies. And they are probably not doctors.
Meals are not the only venue where doctors are ‘exposed’ to new medications. I have found no medical journal without advertisements from drug companies. I still have to come across a conference where pharmaceutical industry has no role. Severing the connections is not easy, because medications are an integral part of medicine. An essential part of the health care machinery, doctors are more like nuts and bolts and not the ‘driver behind the wheel’ status they are given. The people who are behind the wheel are a handful, some of them are doctors some are not. We are culprits to the extent that we let it tide by us, not because it benefits us, but more because it hardly affects us (unless we become patients) and there are always more immediately relevant patient concerns to worry about. Hence, the check point would be probably more efficient if it is at the FDA instead of at the doctor’s office. What is the point of FDA approving a new ‘alternative’ choice medication if a doctor cannot prescribe it due to its cost? A major fraction of high costs are by the sickest patients who are a small fraction. The major flow of money from drug companies is into a handful of people who for the most part have transparent relationships. I would not be using Xigris (drotrecogin alpha) on everyone everyday. But if no one ever used it, we would never learn anything more about it. Not all medications that enter market thrive. (a new drug is approved by FDA every month on average). They stay only if they work. Here is another important article.
The skinny is – doctors should avoid prescribing expensive medications when cheaper alternatives are available. But what about the clinical trials showing an expensive medication as a better choice? Some examples, Carvedilol for beta blocker, Sevelamer for phosphate binding, now the bicarbonate form better than the previous chloride form… . Once FDA approved, there are studies to expand the indications of a medication. And then another study follows through showing how the new medication caused more harm (epogen for anemia in ESRD) The lawyers wait in the waiting room. The vast community of doctors use the results, but a handful of them produce them. How do we maintain quality and transparency in such research? If not published journals (inundated with drug company advertisements) what else do we rely our medical decisions on? For one, I agree that it would be a welcome change (and we should speak up for it) if drug companies were more transparent about the research. The articles published do have to disclose any relation between the authors and pharmaceutical industry.
A slightly different story when it comes to choosing diagnostic studies. Patients have to informed about risks of procedures, benefits, alternatives etc. This article will explain in detail how this operates.
It begins to almost look like a conspiracy against doctors where the professional and personal integrity are put to vigorous testing and the whole system is designed to fail you at every step.
Some numbers to get an idea:
There are currently 1.5 million doctors in US and as per the data available about money flow from doctors to drug companies, about 17,000 got paid. This would be about 1.1%, distributing the amount among themselves with only about 300 or so distributing about half of it. Some of it goes into research, some into consultancies, and a minute fraction into meals. IMO it would be a judgmental error to call a doctor unethical/immoral or greedy because he/she consumes meals offered by a drug company. What is more important is what went on before the drug company had its new drug FDA approved. I wonder if an engineer or an accountant working in a company making medical equipment or soft ware for electronic health records would be equally culpable for accepting & giving freebies in the form of gifts, travels to market and sell their products. Because like everything else, the costs get transferred to the consumer, which in this case are hospitals and practices.
I will be the devil’s advocate for a moment and wonder, why hospitals and cannot get subsidized rates on land, their equipment, transportation and other resources they use. Why are not insurance companies held responsible for making huge profits without doing a penny’s worth of research. Would it be a bad idea to channel a percentage of their profits into the government so medicare can keep its treasury full to help the sick, old and poor?
Why is manufacturing PET scanners, dialysis machines, surgical equipment, performing special blood tests so expensive? Aren’t these companies as responsible (for public health) as pharmaceutical industries? Doctor- drug company relationships- do they deserve this incrimination? Ultimately, most industries connect to and impact health care costs, even if remotely and indirectly.
We cannot deny that unethical, greedy people exist in the field of medicine also and one rotten apple stinks the basket. One mishap and now everyone is required to remove their shoes (and most everything else) at the airport security.
Medical liabilities: Currently doctors are personally* responsible for most lawsuits, isolated again. Liability insurances in some states are prohibitive for even sustaining a practice. While it is not impossible for the doctors mistake alone to cause a bad outcome, more often than not, it is not the case. There are always a series of holes that have to align for something to fall through. It would be a welcome change if doctors can emancipate themselves from the fear of frivolous lawsuits, and this I believe can play a major role in cutting costs of health care. I emphasize *frivolous* because there is always fear of the other extreme where doctors behave recklessly in complete absence of lawsuits.
A good and strong healthcare system is an asset to our society. Since health care industry is weaved intricately into a capitalistic, free market based economy and doctors belong to the work force of this huge industry, isolating only one profession & one industry for the costs at the other end is not only unfair, but biased. Somewhere along the way the major burden and blame of its malfunction seems to be unfairly shifting on to the doctors’ back. Doctors are not as powerful as they are portrayed. This is not to seek permission for unacceptable or reckless behaviors from healthcare professionals, but to seek acknowledgement of how ‘human’ most doctors are, how they are the part of the callous and inflexible system, more as pawns, less as players. And how like most people, they too are constantly battling to eliminate their deficiencies. Doctors are losing the little power they have by remaining silent about all the unfairness and misinformation. It is difficult and impossible to solve these problems by tightening a few screws here and there. What we need is a system wide approach that includes everything that touches healthcare to decrease costs and doctors would be more than willing to become a part of it.
My suggestion for people who are skeptical about their doctors, this website might help to know more and thus help in making informed decisions.
I once had a patient with terminal cancer, with a huge abdominal malignancy, at risk of bleeding, with an extremely poor prognosis if I have to word it optimistically. The family requested air transfer to another facility, due to fear of road travel causing rupture of the mass.
Always explore other options, get second opinions. Ask your doctors if a cheaper alternative is available, be it an investigation or a medication, regardless of whether or not your insurance covers them. What you choose as a patient for yourself will affect other people who can become patients, somewhere else, some other time. It is very difficult for doctors alone to decrease the healthcare costs, when there is no consent from patients, when there is fear of losing license to practice medicine for not using an expensive alternative.